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Refund Policy

Thank you for shopping with us. We strive to provide high-quality lighting products and a smooth shopping experience. Please review our return and refund guidelines below.

1. General Return Reasons

Product Quality Issues or Shipping Damage

We offer free return and exchange services for any items that arrive damaged or with quality issues.

Customer Preference

If you no longer want the item (e.g., personal preference), you may return it by covering:

• Return shipping costs
• A 30% handling fee for repackaging and restocking

2. 30-Day Return & Exchange Policy

Eligibility

• Items must be in the same condition as received
• Unworn, unused, with all tags
• In the original packaging
• A receipt or proof of purchase is required

How to Initiate a Return

To request a return, please contact us at support@lookinglight.com. Our team will provide the correct return address based on your location.

Return Process

• If your return is approved, we will send you detailed instructions and the return address.
• Returns sent without prior approval will not be accepted.

3. Shipping Costs

Shipping fees are non-refundable once the order has been shipped. If the order has not yet been dispatched, we can process a full refund.

4. Customer Responsibility for Return Costs

You will be responsible for return shipping fees if the return reason includes:

• Product does not meet personal expectations
• Incorrect size selection
• Color does not meet expectations
• Changed mind or no longer need the product
• Ordered the wrong item or quantity
• Did not read the product description carefully

5. Order & Shipping Confirmation

• Order Confirmation: Sent immediately after order placement.
• Shipping Confirmation: Sent within 2–15 days after order confirmation.

6. Partial/Full Refund & Replacement Eligibility

You may qualify for a refund or replacement if:

• The item is damaged or missing parts due to our error
• The item differs from the description
• The package is returned to sender without successful delivery
• The order is not delivered within 90 days

7. Non-Refundable Items

• Items returned after the 30-day period
• Customized or made-to-order products

8. Return Process Steps

1. Confirm your eligibility for a return or refund
2. Contact support@lookinglight.com
3. Confirm refund amount with our support team
4. Ship the product to the provided return address
5. Cover return shipping costs (if applicable)
6. Provide the return tracking number
7. We will process your refund within 3–5 business days after receiving the return

9. EU 14-Day Cooling-Off Period

Customers within the EU have the right to cancel or return orders within 14 days without providing a reason. Items must meet the standard return eligibility requirements.

10. Refund Processing Time

Once approved, refunds will be processed within 7–14 business days. Actual timing may vary depending on your bank or card issuer.

11. Delayed or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card company
• Contact your bank
• If still unresolved, please contact us

12. Order Cancellation

You may cancel your order within 4 hours after purchase at no charge. After this window:

• A 30% service fee will apply
• If the order has not shipped, please contact us for options

13. Return Address

We operate multiple return centers worldwide. Please contact our support team for the correct return address based on your region.